Blog Archives
Are the resources and referrals shared by Helpie Responders trustworthy?
- Mar
- 26
The referrals and resources are made in response to meet the immediate needs of the caller. They are considered to be potentially available resources by us. We do not have a formal quality control mechanism to determine the quality of their services. It is recommended that the caller exercise their discretion and make the final […]
Why does it sometimes take longer to respond to my crisis call?
- Mar
- 26
The Helpie responder will make every effort to return the call as soon as possible. However, there may be inevitable delays due to technological glitches, the unavailability of suitable responders, or the fact that all available responders are assisting other individuals in crisis.
Is it safe to discuss domestic violence here?
- Mar
- 26
It is a safe place to discuss any form of crisis or violence. While we may not have solutions to every issue, we can guide you in the direction of resources where you may get the support you need.
Is it possible to speak with a psychologist, psychiatrist, or medical practitioner who is a part of the Helpie Crisis Intervention team rather than with a Helpie Responder?
- Mar
- 26
An available Helpie Responder on the scheduled calendar will be at your disposal for contact. The Helpie Responder can be a psychiatrist, psychologist, counsellor, doctor or a trained layperson who is willing to help someone in need. We are unable to accommodate requests for specific persons based on their profession or identity.
Would you be able to call someone I know who is in a crisis if I provided you with their contact information?
- Mar
- 26
We cannot contact someone proactively in response to a request. The operating platform only authorizes us to call those who have requested a callback from Helpie.
Is it possible for me and my partner to get help for our problems simultaneously?
- Mar
- 26
We are more sensitive to the plights of individuals in distress. If you and your partner are willing to talk, we can provide individual assistance and guidance. This platform may not be helpful if you’re searching for marital or relationship counselling.
If I’m under 18, will you inform my parents or legal guardians that I’ve called?
- Mar
- 26
If you are under 18, we strongly encourage you to get direct support from a trustworthy adult(s) in your direct proximity. We would not contact your parents or legal guardians unless there is a perceived urgent threat to your life or the lives of others in the vicinity of the crisis.
Is there a limit to how many times I can request a call back on the Helpie Mental Health Crisis Line?
- Mar
- 26
The Helpie Mental Health Crisis Line is a dedicated helpline for those in need of immediate assistance while facing a mental health emergency. We hope you do not find yourself in crisis regularly. You are encouraged to use the Helpie Crisis Response Platform only when experiencing a crisis. Anyone reaching this line for intensive therapy […]
Is it okay if I request a callback merely to vent?
- Mar
- 26
Many people who contact Helpie Mental Health Crisis Line in crises find that they feel better after venting or sharing their problems. We would do all in our ability to provide you with an empathic, non-judgmental, and compassionate listening ear.
Why isn’t the Helpie Responder’s name shared?
- Mar
- 26
As this is a crisis line operated by individuals with a humanitarian approach and a passion for helping others in distress, each person operating the line gives their maximum. Their names are not shared to avoid burnout and protect their privacy, as they come from diverse backgrounds.