Blog Archives
What should I do if I believe that someone I care about needs crisis assistance but is unwilling to take it?
- Mar
- 26
It is important to respect the uniqueness of the distressed individual and their situation. Helping others is what drives your actions. Be as open and honest as you can. To help them better comprehend, you might inform them that in the event of a mental health crisis, requesting help is the best course of action. […]
May I request a call back on behalf of another person, such as a friend, family member, or even someone I don’t know who appears to be in distress?
- Mar
- 26
We are authorized to call those numbers who have reached the Helpie Crisis Line and requested a callback. It means we may not make a third-party phone call.
What will you do with the information I’ve shared with you?
- Mar
- 26
Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.
Will my phone conversation be recorded?
- Mar
- 26
It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.
Will the helpline track my location?
- Mar
- 26
We will not actively track your location. The primary dashboard may display your state name based on the call number, but Helpie Responders do not have ready access to it.
Will my number be saved?
- Mar
- 26
Your phone number, along with the numbers of all other callers, will be stored on a highly secure main dashboard. It is not visible to any of the Helpie Responders, and their interface will only have masked details (98*****321), and they will never know your number unless you reveal it, which we will never ask.
Is whatever I share with you going to be made public?
- Mar
- 26
At all times, we will make all efforts to keep the information you share with us private and confidential. Only in the most extreme circumstances of potential danger to your or others’ lives will the bare minimum information be utilized to contact the proper legal authorities or connect with any other trusted adult with whom […]
How much personal information should I divulge to the Helpie Responder?
- Mar
- 26
What kind of information you choose to share with the Helpie Responder and how much information you choose to provide is entirely up to you, as long as you are comfortable doing so and is relevant to the context of the problem you are experiencing. Everything you share is confidential between you and the helpie […]
How does crisis intervention work when a person is in a crisis?
- Mar
- 26
Crisis intervention gives the space to breathe easy during times of suffocation. It lets you pause and reflect, helping you look beyond chaos.