Blog Archives

Can I join the Helpie Mental Health Crisis Line to help those in crisis?

Suppose you are 18 years of age or older and believe that suicide is preventable. In that case, you are welcome to become a Helpie Suicide Gatekeeper @ https://www.helpie.co.in/gatekeeper which is the first step toward becoming a member of the Helpie Mental Health Crisis Line.

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I would want to contribute in cash or kind. Is this possible?

We appreciate your desire to make a difference by making a monetary or in-kind contribution. Please click here to contact the Helpie Crisis Team.

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Does the Helpie Mental Health Crisis Line offer financial aid to those in need?

No, we do not offer any financial assistance of any kind.

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Is it better to get help through a message or a callback request?

Finding help in the most convenient way for you is the best option! Every mode has its own set of advantages and disadvantages. So, depending on your preferences and needs, select the most appropriate help. Make your safety a priority!

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How can I know who responds to my messages?

A trained Helpie Responder will respond to your message(s).

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What is the expected turnaround time for a reply to my message?

Under ideal conditions, you should receive a response within 24 hours.

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Do you have an additional way of communication via which I can send you a message about my issues, provide feedback or suggestion, or seek to volunteer or support?

Please click here to contact the Helpie Crisis Responder Team.

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What will you do with the information I’ve shared with you?

Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.

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What exactly is the purpose of recording phone calls?

Crisis intervention is a demanding field that requires continuous training. Helpie Mental Health Crisis Responders are passionate about helping others, and to help effectively, we need to understand why certain things work, and others do not. Thus, specific and authorized team members may use the recordings for quality assurance, training, and monitoring.

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Will my phone conversation be recorded?

It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.

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