As this is a crisis line operated by individuals with a humanitarian approach and a passion for helping others in distress, each person operating the line gives their maximum. Their names are not shared to avoid burnout and protect their privacy, as they come from diverse backgrounds.
They may come from various backgrounds and not necessarily have a mental health background. However, they would be required to undergo rigorous ongoing training in many aspects of mental health-related crisis response to become a Helpie Responder.
Helpie Crisis Intervention Responders are a diverse network of skilled crisis line supporters trained to help those who need safe, non-judgmental support during times of stress and crisis until appropriate aid arrives to calm them down or solve the issue. An expert team trains them to build rapport with the caller and listen compassionately, nonjudgmentally, […]