Blog Archives

What will you do with the information I’ve shared with you?

Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.

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What exactly is the purpose of recording phone calls?

Crisis intervention is a demanding field that requires continuous training. Helpie Mental Health Crisis Responders are passionate about helping others, and to help effectively, we need to understand why certain things work, and others do not. Thus, specific and authorized team members may use the recordings for quality assurance, training, and monitoring.

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Will my phone conversation be recorded?

It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.

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