Who are Helpie Crisis Intervention Responders?

Helpie Crisis Intervention Responders are a diverse network of skilled crisis line supporters trained to help those who need safe, non-judgmental support during times of stress and crisis until appropriate aid arrives to calm them down or solve the issue. An expert team trains them to build rapport with the caller and listen compassionately, nonjudgmentally, empathically, and respectfully to help them feel protected. They are ready to talk about suicide, identify suicide risks, and work together to solve problems. They then help them develop a healthy and safe plan, including proactive referrals to community and mental health resources and collaborative problem solving to keep them safe.

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