We are equipped and authorized to handle call back requests from India only.

Suppose you are 18 years of age or older and believe that suicide is preventable. In that case, you are welcome to become a Helpie Suicide Gatekeeper @ https://www.helpie.co.in/gatekeeper which is the first step toward becoming a member of the Helpie Mental Health Crisis Line.

Please click here to contact the Helpie Crisis Responder Team.

This platform operates independently of any commercial interests. Periodically, education or support funds from external sources allow the efficient and uninterrupted operation of the platform while remaining independent of the overall quality and functionality of the crisis line service itself.

It is possible that the caller will be charged for the first time they seek a callback. The crisis line will cover the cost of the call that was returned to the caller.

No, we do not offer any financial assistance of any kind.

Yes.

Any issue that you believe is relevant to your present mental health crisis can be discussed on the Helpie Mental Health Crisis Line.

A trained Helpie Responder will respond to your message(s).

The resources are hand-picked and tailored to the common issues and critical assistance required in a mental health crisis. As a result, the resources have their own self-help space to ensure you are secure and dealing with the issue reflectively and rationally. Check out the Helpie Bot, Helpie Ring, and Helpie Brics.

Crisis intervention gives the space to breathe easy during times of suffocation. It lets you pause and reflect, helping you look beyond chaos.

What kind of information you choose to share with the Helpie Responder and how much information you choose to provide is entirely up to you, as long as you are comfortable doing so and is relevant to the context of the problem you are experiencing. Everything you share is confidential between you and the helpie responder. We do not share it with anyone else. The interaction happens anonymously, and you don’t have to share any personally-identifying information.

We appreciate your desire to make a difference by making a monetary or in-kind contribution. Please click here to contact the Helpie Crisis Team.

Bangalore, India

Finding help in the most convenient way for you is the best option! Every mode has its own set of advantages and disadvantages. So, depending on your preferences and needs, select the most appropriate help. Make your safety a priority!

The Helpie Crisis Response Platform is open to all individuals from all walks of life, gender, race and ethnicity.

At all times, we will make all efforts to keep the information you share with us private and confidential. Only in the most extreme circumstances of potential danger to your or others’ lives will the bare minimum information be utilized to contact the proper legal authorities or connect with any other trusted adult with whom you have given your consent. We would never share any of your personal information with anybody else.

We are solely an internet and technology-based platform

Many of the regional helplines that many states and regions have are available to you, and you can contact any of them. Please see the Directory tab for more information.

24/7 and 365 days

Crisis intervention is a demanding field that requires continuous training. Helpie Mental Health Crisis Responders are passionate about helping others, and to help effectively, we need to understand why certain things work, and others do not. Thus, specific and authorized team members may use the recordings for quality assurance, training, and monitoring.

They may come from various backgrounds and not necessarily have a mental health background. However, they would be required to undergo rigorous ongoing training in many aspects of mental health-related crisis response to become a Helpie Responder.

Under ideal conditions, you should receive a response within 24 hours.

The Helpie Mental Health Crisis Line is a verified anonymous Mental Health Crisis Line In India. Individuals in mental health crises can leave a callback request at 08045901234. A trained Helpie Responder will call you back at the earliest to attempt to help you during your times of mental health crisis.

Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.

Since May 2021, the Helpie Mental Health Crisis Line, formerly the TeleArogya Helpie Mental Health Crisis Line, has been open to the public.

Your request for a callback is automated, and you are connecting with the technology system in the background. A qualified Helpie Responder will interact with you during the call back from the crisis line.

At present, we can take calls from across India from individuals who can communicate in any of the three primary languages of English, Hindi, and Kannada. Depending on the pool of Helpie Responders available at any given time, we may accommodate some of the other Indian languages as well.

Helpie Crisis Intervention Responders are a diverse network of skilled crisis line supporters trained to help those who need safe, non-judgmental support during times of stress and crisis until appropriate aid arrives to calm them down or solve the issue. An expert team trains them to build rapport with the caller and listen compassionately, nonjudgmentally, empathically, and respectfully to help them feel protected. They are ready to talk about suicide, identify suicide risks, and work together to solve problems. They then help them develop a healthy and safe plan, including proactive referrals to community and mental health resources and collaborative problem solving to keep them safe.

● Any individual in a crisis, struggling with anger, shame, rejection, frustration, boredom, exhaustion, lack of interest, fear, worry, sadness, regret, addiction, or guilt. ● The crisis affects day-to-day functioning, including sleep, appetite, and self-care. ● Any Individual troubled by feelings of helplessness, hopelessness, and worthlessness. ● Any Individual experiencing racing or suicidal thoughts. ● Any Individual feeling the need for support in distress. ● Any individual who is having queries or concerns concerning their mental health.

The Helpie Mental Health Crisis Platform is a joint public health initiative of Augmenta Health and Spandana Healthcare. Our shared mission is to weave a technologically powered community safety net that can save lives by keeping individuals afloat during a crisis. The Helpie team is made up of qualified health care and technical specialists with a wide range of backgrounds and skills to draw on.

Your phone number, along with the numbers of all other callers, will be stored on a highly secure main dashboard. It is not visible to any of the Helpie Responders, and their interface will only have masked details (98*****321), and they will never know your number unless you reveal it, which we will never ask.

It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.

Seeking help is not always simple! The fact that you have taken the initial step may be enough to sustain your hope. Continue to hold on and keep yourself safe. Occasionally, conversing with another concerned individual can assist you in making more sensible and less impulsive decisions.

We will not actively track your location. The primary dashboard may display your state name based on the call number, but Helpie Responders do not have ready access to it.

2. 

Every helpline is developed with the best intentions and the singular goal of serving a certain purpose and reaching a specific group. It may not be appropriate to make a universal comparison. The Helpie Crisis Response Platform has unique features to its credit –

• It is technology-enabled. The platform is loaded with resources to aid people experiencing a crisis and is accessible at any time, anywhere. (Helpie BOT, Helpie BRIC, Helpie RING)
• In the event of a confidential mental health crisis contact with a trained Helpie Responder, callers can remain entirely anonymous and carry on their conversation with the Helpie Responder. The calling number is masked, and the Helpie Responders will not have access to the caller’s number, guaranteeing that the caller’s identity remains completely anonymous.
• This helpline offers a callback service and does not accept direct calls.

As a matter of policy, the helpie responder will NEVER share their name. You are advised to address them as “Helpie.’

They may come from various backgrounds and not necessarily have a mental health background. However, they would be required to undergo rigorous ongoing training in many aspects of mental health-related crisis response to become a Helpie Responder.

Helpie Crisis Intervention Responders are a diverse network of skilled crisis line supporters trained to help those who need safe, non-judgmental support during times of stress and crisis until appropriate aid arrives to calm them down or solve the issue. An expert team trains them to build rapport with the caller and listen compassionately, nonjudgmentally, empathically, and respectfully to help them feel protected. They are ready to talk about suicide, identify suicide risks, and work together to solve problems. They then help them develop a healthy and safe plan, including proactive referrals to community and mental health resources and collaborative problem solving to keep them safe.

As this is a crisis line operated by individuals with a humanitarian approach and a passion for helping others in distress, each person operating the line gives their maximum. Their names are not shared to avoid burnout and protect their privacy, as they come from diverse backgrounds.

It is possible that the caller will be charged for the first time they seek a callback. The crisis line will cover the cost of the call that was returned to the caller.

Any issue that you believe is relevant to your present mental health crisis can be discussed on the Helpie Mental Health Crisis Line.

Crisis intervention gives the space to breathe easy during times of suffocation. It lets you pause and reflect, helping you look beyond chaos.

What kind of information you choose to share with the Helpie Responder and how much information you choose to provide is entirely up to you, as long as you are comfortable doing so and is relevant to the context of the problem you are experiencing. Everything you share is confidential between you and the helpie responder. We do not share it with anyone else. The interaction happens anonymously, and you don’t have to share any personally-identifying information.

No.

The Helpie Crisis Response Platform is open to all individuals from all walks of life, gender, race and ethnicity.

At all times, we will make all efforts to keep the information you share with us private and confidential. Only in the most extreme circumstances of potential danger to your or others’ lives will the bare minimum information be utilized to contact the proper legal authorities or connect with any other trusted adult with whom you have given your consent. We would never share any of your personal information with anybody else.

We are authorized to call those numbers who have reached the Helpie Crisis Line and requested a callback. It means we may not make a third-party phone call.

We are solely an internet and technology-based platform

Many of the regional helplines that many states and regions have are available to you, and you can contact any of them. Please see the Directory tab for more information.

It is important to respect the uniqueness of the distressed individual and their situation. Helping others is what drives your actions. Be as open and honest as you can. To help them better comprehend, you might inform them that in the event of a mental health crisis, requesting help is the best course of action. As you’ve examined all of the options, you can say this is the safest decision to make. They can request a callback from a Helpie Responder on the Helpie Mental Health Crisis Response Line or meet with accessible mental health professionals. Suppose a person refuses to seek care and there is an imminent threat to their or another person’s life. In that case, a “supported admission” may be necessary (considering admission by reaching out to appropriate legal and medical authorities).

Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.

At present, we can take calls from across India from individuals who can communicate in any of the three primary languages of English, Hindi, and Kannada. Depending on the pool of Helpie Responders available at any given time, we may accommodate some of the other Indian languages as well.

● Any individual in a crisis, struggling with anger, shame, rejection, frustration, boredom, exhaustion, lack of interest, fear, worry, sadness, regret, addiction, or guilt. ● The crisis affects day-to-day functioning, including sleep, appetite, and self-care. ● Any Individual troubled by feelings of helplessness, hopelessness, and worthlessness. ● Any Individual experiencing racing or suicidal thoughts. ● Any Individual feeling the need for support in distress. ● Any individual who is having queries or concerns concerning their mental health.

Your phone number, along with the numbers of all other callers, will be stored on a highly secure main dashboard. It is not visible to any of the Helpie Responders, and their interface will only have masked details (98*****321), and they will never know your number unless you reveal it, which we will never ask.

It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.

Seeking help is not always simple! The fact that you have taken the initial step may be enough to sustain your hope. Continue to hold on and keep yourself safe. Occasionally, conversing with another concerned individual can assist you in making more sensible and less impulsive decisions.

We will not actively track your location. The primary dashboard may display your state name based on the call number, but Helpie Responders do not have ready access to it.

The referrals and resources are made in response to meet the immediate needs of the caller. They are considered to be potentially available resources by us. We do not have a formal quality control mechanism to determine the quality of their services. It is recommended that the caller exercise their discretion and make the final decision.

We are equipped and authorized to handle call back requests from India only.

As a matter of policy, the helpie responder will NEVER share their name. You are advised to address them as “Helpie.’

It is possible that the caller will be charged for the first time they seek a callback. The crisis line will cover the cost of the call that was returned to the caller.

Yes.

Any issue that you believe is relevant to your present mental health crisis can be discussed on the Helpie Mental Health Crisis Line.

Crisis intervention gives the space to breathe easy during times of suffocation. It lets you pause and reflect, helping you look beyond chaos.

What kind of information you choose to share with the Helpie Responder and how much information you choose to provide is entirely up to you, as long as you are comfortable doing so and is relevant to the context of the problem you are experiencing. Everything you share is confidential between you and the helpie responder. We do not share it with anyone else. The interaction happens anonymously, and you don’t have to share any personally-identifying information.

If you are under 18, we strongly encourage you to get direct support from a trustworthy adult(s) in your direct proximity. We would not contact your parents or legal guardians unless there is a perceived urgent threat to your life or the lives of others in the vicinity of the crisis.

No.

Many people who contact Helpie Mental Health Crisis Line in crises find that they feel better after venting or sharing their problems. We would do all in our ability to provide you with an empathic, non-judgmental, and compassionate listening ear.

We are more sensitive to the plights of individuals in distress. If you and your partner are willing to talk, we can provide individual assistance and guidance. This platform may not be helpful if you’re searching for marital or relationship counselling.

An available Helpie Responder on the scheduled calendar will be at your disposal for contact. The Helpie Responder can be a psychiatrist, psychologist, counsellor, doctor or a trained layperson who is willing to help someone in need. We are unable to accommodate requests for specific persons based on their profession or identity.

It is a safe place to discuss any form of crisis or violence. While we may not have solutions to every issue, we can guide you in the direction of resources where you may get the support you need.

The Helpie Mental Health Crisis Line is a dedicated helpline for those in need of immediate assistance while facing a mental health emergency. We hope you do not find yourself in crisis regularly. You are encouraged to use the Helpie Crisis Response Platform only when experiencing a crisis. Anyone reaching this line for intensive therapy or regular psychological counselling will be discouraged and asked to reach out to respective professional agencies.

The Helpie Crisis Response Platform is open to all individuals from all walks of life, gender, race and ethnicity.

At all times, we will make all efforts to keep the information you share with us private and confidential. Only in the most extreme circumstances of potential danger to your or others’ lives will the bare minimum information be utilized to contact the proper legal authorities or connect with any other trusted adult with whom you have given your consent. We would never share any of your personal information with anybody else.

Many of the regional helplines that many states and regions have are available to you, and you can contact any of them. Please see the Directory tab for more information.

24/7 and 365 days

Crisis intervention is a demanding field that requires continuous training. Helpie Mental Health Crisis Responders are passionate about helping others, and to help effectively, we need to understand why certain things work, and others do not. Thus, specific and authorized team members may use the recordings for quality assurance, training, and monitoring.

Your information is strictly confidential, and we will not use it for any commercial purposes. Any information collected for research, quality assurance, or training purposes is pooled, cleared of any identifiable information, and then used.

Your request for a callback is automated, and you are connecting with the technology system in the background. A qualified Helpie Responder will interact with you during the call back from the crisis line.

At present, we can take calls from across India from individuals who can communicate in any of the three primary languages of English, Hindi, and Kannada. Depending on the pool of Helpie Responders available at any given time, we may accommodate some of the other Indian languages as well.

● Any individual in a crisis, struggling with anger, shame, rejection, frustration, boredom, exhaustion, lack of interest, fear, worry, sadness, regret, addiction, or guilt. ● The crisis affects day-to-day functioning, including sleep, appetite, and self-care. ● Any Individual troubled by feelings of helplessness, hopelessness, and worthlessness. ● Any Individual experiencing racing or suicidal thoughts. ● Any Individual feeling the need for support in distress. ● Any individual who is having queries or concerns concerning their mental health.

The Helpie responder will make every effort to return the call as soon as possible. However, there may be inevitable delays due to technological glitches, the unavailability of suitable responders, or the fact that all available responders are assisting other individuals in crisis.

As this is a crisis line operated by individuals with a humanitarian approach and a passion for helping others in distress, each person operating the line gives their maximum. Their names are not shared to avoid burnout and protect their privacy, as they come from diverse backgrounds.

Your phone number, along with the numbers of all other callers, will be stored on a highly secure main dashboard. It is not visible to any of the Helpie Responders, and their interface will only have masked details (98*****321), and they will never know your number unless you reveal it, which we will never ask.

It is widely accepted among the world’s best helplines to record calls for training, monitoring, and quality assurance purposes. You are welcome to maintain your anonymity and keep your identity confidential during the call. Of course, the Helpie Responder will remain anonymous and will identify themselves as Helpie.

Seeking help is not always simple! The fact that you have taken the initial step may be enough to sustain your hope. Continue to hold on and keep yourself safe. Occasionally, conversing with another concerned individual can assist you in making more sensible and less impulsive decisions.

We will not actively track your location. The primary dashboard may display your state name based on the call number, but Helpie Responders do not have ready access to it.

We cannot contact someone proactively in response to a request. The operating platform only authorizes us to call those who have requested a callback from Helpie.